Video | Protiviti Legal Perspectives With Vice President Jessica Lank The legal landscape is evolving rapidly, and in this episode of Protiviti Legal Perspectives, we dive into the critical role of alternative legal services in supporting law firms and corporate legal departments. Our host, Chad Volkert, Global Solutions leader at Protiviti, is joined by Jessica Lank, vice president of Protiviti’s Legal Consulting practice, to explore how organizations are leveraging technology, optimizing efficiencies and reducing costs through innovative legal-service models.Jessica brings a wealth of experience, having spent years advising clients across industries, from finance and healthcare to government and litigation. She discusses her passion for problem-solving, the importance of trust in client relationships and how customized solutions are key to addressing unique legal challenges. Whether it’s assisting with data migration, document review or implementing new technologies, Protiviti’s approach is tailored to meet each client’s specific needs. Topics Data, Analytics and Business Intelligence Legal Artificial Intelligence Industries Healthcare Government Financial Services A major focus of the conversation is the growing demand for alternative legal services. As Jessica explains, corporate legal departments and law firms are increasingly looking to outsourced legal solutions to manage workloads more effectively. From on-demand skilled resources to niche subject matter expertise, Protiviti’s model allows organizations to scale up or down based on demand. With legal teams facing mounting pressure to do more with less, outsourcing has become an essential strategy for staying competitive.Jessica also shares insights into the biggest trends shaping the legal industry today. Technology is at the forefront, with organizations struggling to maximize the value of their existing tools or considering upgrades. artificial intelligence (AI), data analytics and automation are revolutionizing how legal work is done, helping teams process information faster and with greater accuracy. Yet many firms hesitate to fully embrace these changes due to concerns over risk, data privacy and quality control. Jessica provides guidance on how organizations can navigate these challenges and make informed decisions when adopting new legal technologies.Beyond technology, Jessica highlights real-world success stories that demonstrate the power of alternative legal services. One standout example involves a law firm facing a massive document-review project. Thanks to Protiviti’s strategic guidance and subject matter expertise, what could have taken months was completed in just two weeks — an achievement that left the client astounded. This case is just one of many that illustrate how the right combination of people, process and technology can drive significant efficiencies and cost savings.As the discussion unfolds, Chad and Jessica touch on the broader implications of the market for alternative legal services, which has seen exponential growth in recent years. With projections estimating the industry’s value to surpass $25 billion, it’s clear that this model is becoming the third pillar of legal-service delivery — alongside traditional law firms and in-house legal teams. Jessica explains why organizations should embrace this shift and how they can evaluate potential providers to ensure high-quality outcomes.For legal professionals wondering how to maximize efficiencies in their organizations, Jessica’s advice is simple: Don’t be afraid to explore alternative legal services. The ability to access specialized expertise, leverage cutting-edge technology and free up internal resources for high-value work makes this approach a game changer.Looking ahead, technology will continue to shape the legal industry in profound ways, and Chad hints at a future episode where they’ll dive deeper into AI, automation and the next wave of innovations transforming legal operations. Be sure to subscribe to Protiviti Legal Perspectives for more expert insights on the future of law.Watch the full episode now to gain a deeper understanding of how alternative legal services are reshaping the industry.Want to learn more? Listen to our other episodes from the Protiviti Legal Perspectives podcast to stay up to date on the latest trends and insights shaping the legal industry. For more information about Protiviti’s services, visit our website.
